Returns procedure

Returns procedure for users
When an aid device is delivered to you, please check that the aid you received is complete and in accordance with the packing slip. If this is not the case, please contact us immediately on telephone number 013-533 31 03.

If you are using one of our aids and it was delivered to you by us and you want to return it, please contact the health insurance company and us at the telephone number above. We will then make an appointment with you to collect the device. Please note: additional requirements may apply, however, this depends on the health insurance company and the conditions under which the device was provided. This can vary from case to case and therefore we cannot indicate this in advance.

Did you receive the device not directly from us but from one of our distributors? Please contact the distributor concerned.

Returns procedure for healthcare providers and distributors
If a device needs to be returned from us, please contact us by phone to arrange a return.